Online shop for pet

Customer Center

I cannot access my account, what can I do?

To access our online store you will be asked to enter your email address and the password you entered at the time of your registration. If you experience problems logging in, verify that both fields are correct.


If the email is correct and the problems continue, we recommend that you reset your password. To do this, above the password box you will see a link that says “Forgotten your password?” Your user email will be requested and we will send you the instructions to reset it.


If at this point you still have problems accessing your account, contact our customer service team and we will try to locate and solve the problem.

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