Online shop for pet

Customer Center

My order hasn't been delivered yet.

If your order hasn’t been delivered it can be for several reasons.

First, please check your estimated delivery date in your customer account or in your Order Confirmation email (please allow until this date for your order to arrive). If the estimated delivery date is later than today’s date, don’t worry, everything is going as planned and you should receive your products shortly.

My order hasn’t been dispatched yet:

Once your order has been dispatched we will send you an email with a link so you can track it. Pay attention!

In case the closing date has passed and you haven’t received your order yet, we will contact you as soon as possible. However, if you have any question, please feel free to contact us first.

My order is in process:

If your order is in process it is because it is still in our facilities and is being prepared for shipping. The duration of this state (“in process”) can be anywhere  from 1 to 10 days depending of the items you ordered. If it is more than 10 days then this could indicate an unusual incident.

In this case we will inform you as soon as possible. Be sure to check your email as we may have already sent a message regarding this problem. If you have any questions you can contact us first.

Once your order has been dispatched we will send you an email with a link so you can track it. Pay attention!

 

My order is in shipping:

If your order is “in shipping” then you will receive your order promptly. You will receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link in the email to view the up to date tracking.

Your order can be delivered from 8:00 am to 8:00 pm from Monday to Friday (except holidays).

 

rtp
Back to top